Terms of Service
These Terms govern your use of matterig.com. We are matterig.com, a PE in Ukraine (EDRPOU 16769038), at Business Center 'Leonardo', 12-B Bohdana Khmelnytskoho Street, Kyiv, 01030, Ukraine. Managing Director: Julia Petersen. Contact: contact@matterig.com, +380 673 260 8280.
We comply with Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015, Law No. 3153-IX 'On Consumer Protection' dated 10 June 2023, Law No. 270/96-ВР 'On Advertising' dated 3 July 1996, Law No. 3687-IX 'On Personal Data Protection' dated 6 June 2024, Law No. 1089-IX 'On Electronic Communications' dated 16 December 2020, and Law No. 324/95-ВР 'On Tourism' dated 15 September 1995.
Quotes and bookings
Quote requests are free and non-binding. A contract forms only when we confirm your booking in writing. You must be at least 18. Prices and availability may change until confirmation. We give clear pre-contract information under Law No. 3153-IX and Law No. 324/95-ВР.
Cancellation and refunds
You may cancel under the terms confirmed at booking. Refunds are processed within 14 days to the original payment method, minus non-refundable supplier fees. If we cancel, you get a full refund. This does not affect your statutory rights under Law No. 3153-IX.
Liability
We are liable only for direct losses caused by our breach, up to the booking value. We are not liable for events beyond our control. Nothing limits liability that cannot be limited by law.
Complaints and dispute resolution
Send complaints to contact@matterig.com. You may contact the State Service of Ukraine for Food Safety and Consumer Protection or the courts. We aim to resolve disputes within 30 days.
Personal data and cookies
We process personal data under Law No. 3687-IX. Cookies require your prior informed consent under Law No. 1089-IX. See our Privacy Policy and Cookie Policy.
Advertising
All advertising is identifiable and truthful under Law No. 270/96-ВР. We do not mislead about travel services, prices, or availability.
Changes
We may update these Terms. The current version is always on this page. Continued use means acceptance.
Contact and quote request
For quotes, use the form. We redirect you to a thank-you page after submission.
matterig.com, Business Center 'Leonardo', 12-B Bohdana Khmelnytskoho Street, Kyiv, 01030, Ukraine. Email: contact@matterig.com. Phone: +380 673 260 8280.